Shipping Policy

At Zaliba, we are committed to delivering your orders safely, securely, and on time. Please read our Shipping Policy to understand how your orders are processed, shipped, and delivered.

Shipping Coverage

We currently deliver across India to all serviceable pin codes. If your location is not serviceable, we will notify you before processing your order.

Order Processing

Orders are usually processed within 1–3 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During festive seasons, sale events, or periods of high order volume, order processing may take slightly longer.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.
Free shipping may be offered on selected orders or promotional campaigns, as announced on our website.

Delivery Timeline

Standard delivery generally takes 3–7 business days, depending on your location.
Deliveries to remote or non-serviceable areas may require additional transit time.
Delivery timelines are estimates and may be affected by weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Courier Partners

Zaliba partners with reliable and trusted courier services to ensure safe and timely delivery. Courier partners may vary depending on your delivery location.

Order Tracking

Once your order has been dispatched, you will receive a tracking link via email, SMS, or WhatsApp (where applicable). You can use this information to track the status of your shipment.

Delivery Attempts

Our courier partners will make 2–3 delivery attempts. If delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the order, the shipment may be returned to us. Additional shipping charges may apply for re-dispatching the order.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information, including their name, address, contact number, and postal code. Zaliba will not be responsible for delays or failed deliveries resulting from incorrect or incomplete details.

Damaged or Tampered Packages

If you receive a package that appears damaged, tampered with, or opened, please refuse delivery whenever possible and contact our customer support team within 48 hours of the delivery attempt.

To help us investigate the issue, please provide:

Your order number
Clear photographs of the package and product
A brief description of the issue

Delayed Deliveries

While Zaliba makes every effort to deliver orders within the estimated timeframe, delays caused by courier partners, natural events, government restrictions, or other circumstances beyond our control may occur. We appreciate your patience and understanding in such situations.

Changes to This Policy

Zaliba reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon being published on this page.

Contact Us

For any shipping-related questions or assistance, please contact us:

Zaliba

Email: zalibaofficial@gmail.com

Phone: +91 96021 91375

Support Hours: Monday–Saturday, 10:00 AM – 7:00 PM (IST)