Refund policy

At [Zaliba], customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

No Return Policy

We currently do not accept returns on any products once they have been delivered.

As we deal in fashion and clothing products, returns are not accepted due to hygiene, quality control, and inventory management reasons.

No Refund Policy

We maintain a strict No Refund Policy.

Once an order has been successfully placed and delivered, we do not offer refunds under any circumstances, except where required by applicable law.

Exchange Policy

We offer exchanges within [3] days from the date of delivery, subject to the following conditions:

• The item must be unused, unworn, unwashed, and in its original condition.

• All original tags, labels, packaging, and accessories must be intact.

• The product must not be damaged, altered, or show signs of use.

• An unboxing video and clear images may be requested to verify any manufacturing defect or incorrect item received.

• Exchange requests submitted after the exchange window will not be accepted.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Products purchased during clearance, sale, or promotional offers (unless damaged or incorrect).

• Used, washed, altered, or damaged products.

• Products without original tags or packaging.

• Gift cards or store credits (if applicable).

Incorrect, Damaged, or Defective Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact [Zaliba] within 48 hours of delivery.

Please include:

• Your order number

• Clear photos of the product

• Photos of the packaging

• A brief description of the issue

After verification, we will arrange an exchange if the request is approved.

Exchange Process

1. Email our customer support team with your order details.

2. Our team will review your request within 24–48 business hours.

3. If approved, exchange instructions will be shared.

4. Once the original item passes inspection, the replacement product will be dispatched.

Exchange Approval

Exchange requests are subject to inspection and approval by [Zaliba]. We reserve the right to reject requests that do not meet our exchange eligibility criteria.

Order Cancellation

Orders can only be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled, returned, or refunded.

Policy Updates

[Zaliba] reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page with immediate effect.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: [zalibaofficial@gmail.com]

Phone: [7878912571]

Support Hours: Monday–Saturday, 10:00 AM – 7:00 PM (IST)

We aim to respond to all enquiries within 24–48 business hours.